After Sales Service

Our competent after-sales service team is always at your disposal to answer your questions, handle additional requirements, and process spare parts orders. With FFT, you always have the right contact person for your products and systems, ensuring you receive the necessary support quickly and easily in any situation.

1. Contact initiation
   Initial contact via service(at)fft.de, followed by a callback from the responsible staff.
2. Record the request
   Our team analyzes your request and determines whether it concerns service, maintenance, spare parts ordering, or repair.
3. Immediate measures
   Depending on the urgency, initial measures are initiated, or a technician appointment is scheduled.
4. Execution
   We implement the necessary measures – from the delivery of spare parts to repairs.
5. Completion and follow-up
   After successful completion, you may receive recommendations for optimizations.