Reliable support for your systems
Our competent After Sales Service team is always on hand to answer your questions, receive additional requests and process spare parts orders. With FFT, you always have the right contact person for your products and systems so that you receive the support you need quickly and easily in any situation.
Service request process
- Contact
First contact via service(at)fft.de, followed by a callback from the responsible staff. - Record request
Our team analyzes your request and determines whether it is a service, maintenance, spare parts order or repair. - Immediate measures
Depending on the urgency, initial measures are initiated or a technician appointment is arranged. - Implementation
We implement the necessary measures - from the delivery of spare parts to the repair. - Completion and follow-up
After successful completion, you may receive recommendations for optimization.
